How Do You Change a Negative Review To Positive?

remove negative reviews

When you receive a negative review as a business owner, you can use it as an opportunity to learn and grow.

At Reputation America, we remove negative reviews and help you regain control online. If you respond quickly and professionally with the right solution, you can turn that negative review into a positive one. Our specialists recommend the following four steps to change the narrative of that negative review.

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Respond Promptly and Professionally

Put yourself in the customer’s shoes and imagine how they feel after leaving that negative review. They want an answer—not just any answer—one that is professional and timely. Our team comprises professionals who can help solve problems with dissatisfied customers who do not want to reach you anymore.

Your response should be sincere, include an apology for any issues they faced during their experience with your business, and offer solutions. That way, you show them that their opinion matters to your business and that you are taking the time to address their concerns.

Offer a Solution

A key part of responding is offering solutions rather than excuses or accusations. When responding, try not to focus on who is right or wrong. Provide an actionable solution that addresses the issue they experienced while interacting with your business. 

We conduct in-depth research to understand a client’s dissatisfaction. We’ll provide insight and recommendations to help you regain a customer’s trust. This can create trust between you and your customers and encourage them to reconsider their opinion of your business.

When some clients target your business with false information online, we can remove negative reviews according to search engine regulations and policies.

Follow Up

Once you have provided potential solutions for the issue raised in the customer’s negative review, follow up to find out how your business handled their problem. You don’t want them to feel like their opinion was ignored or forgotten about.

Personalized follow-up emails are an effective form of communication. They show customers that your business takes their feedback seriously and appreciates it.

Ask for an Updated Review

Once all of this is done, it’s time for the ultimate test—asking for an updated review from your customer. If they have seen their issue addressed in real-time by your business, they may update their initial review with something more positive or even delete it entirely.

Asking customers for updated reviews shows them how much you value their feedback. This goes a long way in building trust between both parties involved in this interaction. Prospective customers who are reading reviews can then also see how your business handles such situations. It cultivates confidence in you and your team having integrity and passion for what you do.

Hire a Reputable Firm To Help Remove Negative Reviews Online                            

Handling negative reviews can be tricky, but if handled correctly, it can turn into something positive. Reputation America specialists are trained to restore your business’ online confidence after negative comments and reviews are posted about you.

Responding promptly and professionally is key, and offering solutions shows customers you care. Following up also proves that their opinion matter, and asking for updated reviews reinforces trust between customers and businesses alike. 

Still have questions?

It’s free, confidential, and without obligation

We keep your personal data safe
We keep your personal data safe
We keep your personal data safe
Priority method of communication

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