Negative Review Removal: A Game-Changer For Your Online Reputation
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Stages
1
Situation assessment
2
Signing the contract
3
Information removal
4
Result and payment
Pricing
Amount and complexity
Popularity and credibility of the site
Expert involvement
Other factors
Results and timeframes
Information has been removed.
From 21 to 60 days
Payment
Wire transfer
Credit Card
Zelle
Examples
Table of contents
When do you need to remove bad reviews?
Based on our experience, in most cases businesses want to remove bad online reviews when they:- are fake, irrelevant, or left by unscrupulous competitors
- contain false or misleading information
- relate to a resolved issue
- are duplicates of the same review
- include private or confidential information
- are outdated and no longer reflect current service
How to remove a bad review
“How are you able to remove bad reviews from Google and other online platforms?” – This is one of the common questions business owners ask after receiving unfavorable comments. The short answer is, by requesting review removal. If the content breaches the platform’s policy, it will be deleted. When violations are not that obvious, you might need the help of a professional who can identify them and craft a proper removal request. Some of our clients come to us after unsuccessful attempts to delete disturbing content by themselves. Having specialized in bad review removal services for over 10 years, we’re able to handle the problem quickly, safely, and effectively across various platforms.How to remove a negative review using AI
While AI can’t directly remove bad reviews, it’s becoming an indispensable tool for speeding up the process. It helps identify negative feedback, craft appropriate responses, and prepare detailed reports to submit to the platform. The most common platforms for managing feedback are:- ReviewArm
- Podium
- Reputation
- BirdEye
- Yext
When Google might remove a positive review
Sometimes happy customers leave great reviews – only to have them disappear later because they unknowingly break Google’s review policy. This may happen if the reviewer:- mentions a discount or other incentive received for leaving the review
- posts duplicate comments
- refers to their employment status
- uses overly promotional language
Why is it important to remove negative content?
Negative comments, on the other hand, can cause real damage to your business – including loss of customer trust, decreased sales, and reduced revenue.
Damaging your reputation
The fewer unfavorable comments you have, the better is the perception of your brand. Experienced customers even find them more convincing than positive ones, according to research.
A substantial amount of positive feedback doesn’t necessarily help. Studies show that after the first five reviews, each additional one has less and less impact. In some cases, going for the removal of bad reviews with the help of companies that offer such services can be a viable solution.
Undermining credibility and trust
Reducing revenue
According to Trustpilot, 66% of Americans are influenced by reviews ‘often’ or ‘very often’. Other studies show that one negative review on the first page reduces the likelihood of purchase by 42-52%. By removing misleading and fake comments about your products or services, you increase your sales potential.
Decreasing traffic
Negative reviews start impacting search results when highly authoritative platforms like Yelp, Trustpilot, or BBB rank just below or even above your company’s website. When someone searches for your business, they’re likely to see and click on those review sites, which can strongly influence their perception. Also, platforms like Reddit and Quora often show disapproving comments directly in search results, so users don’t even need to visit those sites to see damaging content. It’s crucial to remove damaging negative online reviews proactively. At Reputation America, we help you do exactly that.Platforms we can remove negative reviews from
We work with most major platforms. Whether you're looking to remove negative product reviews that hurt your sales or need a corporate bad reviews removal service to protect your reputation, we offer reliable solutions tailored to your needs.Our methods: how we do it
We start with working with the platform tools directly, including:- the platform complaint forms
- reporting tools
- flagging systems
Direct communication
In addition, our team communicate directly with- the platform’s representatives
- service providers
- regulatory bodies
- other parties involved in the matter.
Legal methods
We do not use hacking, DDoS attacks, or other illegal methods.Not sure which way is better?
It’s free, confidential, and without obligation
What are the stages of negative review removal?
The typical framework boils down to the following stages:
- Initial analysis and risk evaluation
You email or call us describing the content in question. Our team analyses the case.
- Coming up with a strategy
Based on the data we receive, our experts create a strategy and develop a plan with clear timeframes. We avoid using risky and cheap methods that would only worsen the situation.
- Setting the price
It depends on the difficulty of the removal process and the amount of reviews to remove.
- Signing a contract, an NDA, and Statement of Work
The agreement outlines all the key terms of our services. It also includes a confidentiality clause, so you can be sure your information won’t be disclosed. Statement of Work includes deadlines and KPI that our team must meet.
- Actual work of our removal team that leads to the result
After all necessary steps are completed, our team starts working on a case to have negative reviews removed.
To speed up the process and make it more efficient, we can ask for a domain email.
The results of our work
In 10 years, we’ve helped 1000+ companies to restore their reputation and increase revenue. Here are some of their stories. Removing 8 negative reviews from GlassdoorA skincare company asked us to help them remove an “unfair” and “too personal” review posted on Glassdoor by an employee they had let go. Later, they requested us to delete 9 more comments.
Most of the negative feedback didn’t explicitly contradict the platform’s rules, but certain words might have been interpreted as violations. It took us some time to pass through Glassdoor’s automatic systems and reach out to its support team. As a result, 8 out of 10 unfavorable comments were removed in 3 months.
Removing 100+ negative reviews from Trustpilot
Another client had 103 defamatory reviews on Trustpilot allegedly posted by a competitor. The main challenge for our team was to craft a clear and evidence-based takedown request for each review. Thanks to our team’s persistence, 73 of 103 comments were deleted within a year.
Removing 3 false reviews from Google
A global liquidity provider wanted to remove 3 false reviews on Google. In this case, we submitted requests directly to Google support. Later they were escalated to higher authorities, and Google moderators reviewed them directly. All three comments were successfully deleted within 3 months.
Removing 12 negative reviews from BBB.org
An automobile service company needed our help with removing negative comments on BBB.org. What made this case especially challenging was that a previous reputation management company had already tried to remove the reviews – and failed. Within 2 months, 12 comments were deleted.
Need help with negative review removal?
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